FAQs

Shipping

 

How will my order be shipped? 

• Product shipments will be made using a standard DHL parcel air freight service.

Can I select a different shipping company?

• All shipments are made via DHL as standard, although, for operational reasons, we may occasionally use an alternative courier.

What Incoterms apply to my shipment?

• All shipments are processed using DAP Incoterms.
• This means that the receiver is responsible for any applicable import duties, local taxes, and clearance costs.

Can I arrange my own courier to collect my order?

• No, we do not offer this service.

Will I get a tracking number?

• Once your order has been dispatched you will automatically receive the DHL tracking number via email.

Who is responsible for clearing the goods with local customs?

• The customer is responsible for clearing goods and is liable for any applicable import duties, local taxes, and clearance costs.

Why are orders not accepted for my country? 

• If your country is not shown in the list of available countries then we cannot ship directly to you at this time. Please work with a local Raspberry Pi Approved Reseller to place your order.
• You will find approved resellers for each of our products at https://www.raspberrypi.com/products/

 

 

Invoicing

 

Can I pay in my local currency?

• We can only process payments in US dollars.
• If you want to place orders in your local currency, please work with a local Raspberry Pi Approved Reseller.

Can I pay by PayPal or credit card?

• We accept bank transfer payments only.
• Please work with a local Raspberry Pi Approved Reseller for alternative methods of payment.

What happens if I do not pay my pro-forma invoice by the required date?

• If you do not make your payment in the specified time your order will be cancelled and the stock will be made available for sale to other customers.
• If we do have to cancel your order you will receive an email to inform you of this.

Do I need to pay bank transfer fees?

• Yes, the customer must pay all associated transaction fees.

When will I receive my tax invoice?

• Once your payment has been received and cleared funds are in our bank account you will receive a tax invoice.

 

 

Processing

 

How long will it take to process and ship my order?

• Once payment has been received and cleared into our bank account, we aim to ship your order within 2-3 working days. You will receive a shipping notification via email when it does ship. 

 

Other

 

I am a US business, how can I provide my industrial exemption certificate?

• Please email your industrial exemption certificate to exemptions@raspberrypi.com. Once approved, your orders will be exempt from regional sales taxes.

Can I order other Raspberry Pi products from Raspberry Pi Direct?

• No, please see our website https://www.raspberrypi.com/products/ to find Raspberry Pi Approved Resellers, from whom you can order the full range of Raspberry Pi products.

Where do I go for applications / technical support?

• Please see our website: https://www.raspberrypi.com/documentation/

 

How long will you be producing the RP2040 and what are the current stock levels?

• The RP2040 will remain in production until at least January 2030. In regards to availability, we have a significant volume of RP2040 available now and with the current production plan, we expect to be in a similar stock position throughout 2022, and beyond.

 

Contact us

If your question is not answered above, please contact us by email to direct@raspberrypi.com